Our client is a Japanese electronics trading company with a stable presence in Hong Kong. They are seeking a junior IT Support Officer to provide day‑to‑day technical support and gradually take on wider IT administration responsibilities.

Key Responsibilities (Support Focus)

• Provide IT support for internal users, especially on Office 365 and Teams
• Troubleshoot PCs, printers, operating systems, and related devices
• Manage user accounts, access rights, and password resets
• Assist with server and network setup/maintenance
• Support virtualization (Hyper‑V preferred) and backup systems (Veeam preferred)
• Communicate effectively with users and organize system inquiries

Future Scope (IT Administration)

• Maintain records of PCs, servers, peripherals, and software licenses
• Document system usage (IPs, user IDs, access rights, vendors)
• Keep network diagrams and equipment lists updated
• Manage virtualization and backup system information
• Support internal information security policies and documentation

Requirements

• Experience in IT technical support (Office 365, Teams, PC troubleshooting)
• Strong communication skills and ability to work with users
• Interest in expanding into server, network, virtualization, and backup administration
• Proactive, detail‑oriented, and eager to learn

Package:

• Salary up to 24K (Depends on experience)
• 5-day work
• Double Pay
• Discretionary Bonus
• Medical Insurance
• Transportation Allowance